- Dentist
UK Dental Specialists at Chiswell Green
Report from 29 August 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site announced assessment on 22 October 2024. We found the practice had met regulations. Patients’ care and treatment was provided in line with current guidance, and infection control procedures were in place. The practice had systems to manage risks. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The service provides non-surgical cosmetic treatments, some of which are not in-scope, for example, certain facial aesthetics procedures. The practice is in Chiswell Green, Hertfordshire and is a private specialist referral practice which provides dental care and treatment for adults and children. There was step free access to the practice and car parking spaces, including dedicated parking for disabled people, at the practice. The practice had 5 treatment rooms. During the assessment we spoke with 3 specialist dentists, a visiting anaesthetist who provides patients with intravenous conscious sedation, 2 senior dental nurses, 3 trainee dental nurses, 2 receptionists, a media coordinator, 1 administrator, the deputy practice manager and the practice manager.
People's experience of this service
Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. All feedback was positive. Comments included, “the staff are professional and welcoming” and “amazing care. gentle, calm and expert treatment.” On the day of our assessment, we received feedback from a further 11 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.