13 November 2023
During an inspection looking at part of the service
At the time of the inspection, the location did not provide care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
About the service
HICA Homecare - Grimsby is a not-for-profit care agency owned and managed by Humberside Independent Care Association (HICA). The agency provides home care services within Grimsby and surrounding areas to people who may be living with dementia, a learning disability or autistic spectrum disorder, a physical disability, sensory impairment or mental health needs. People using the service lived in their own homes in the community.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 291 people were receiving personal care.
People’s experience of using this service and what we found
Right Culture: Staff were safely recruited and provided consistent and continuity in care. Staff received an induction and training which included areas of care and support, infection prevention and control, and person-specific training.
Systems to monitor the quality and safety of the service were in place. Staff reported having a positive relationship with the provider and felt communication was effective. Quality monitoring systems allowed for the effective monitoring of the service by the provider, however action plans were not always revisited. We have made a recommendation about this.
Right Support: Medicines were being managed safely, individual and environmental risk assessments had been completed. Systems were in place to ensure allegations of abuse and incidents and accidents were managed. People told us they felt safe when receiving support from staff. Risks to people had been assessed. People accessed specialist health and social care support where appropriate.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: People received kind and compassionate care. Staff protected and respected people's privacy and dignity. Staff provided personalised care and support to promote people's wellbeing, enhance their quality of life and to achieve positive outcomes. People's communication needs were identified, and care plans detailed their preferred ways to communicate and make decisions.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 9 January 2018). The rating remains good.
Why we inspected
This inspection was prompted by a review of the information we held about this service and when the service was last inspected.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.