3 May 2023
During an inspection looking at part of the service
Pringles Care Services - Central is a domiciliary care agency providing personal care and support to people in their own homes in the London Boroughs of Barnet and Ealing. At the time of the inspection the agency was supporting 28 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt safe and the service met their care and support needs. The provider developed care plans with people and their relatives that set out their likes, care preferences and communication needs.
The provider assessed and planned to risks to people’s safety and wellbeing. Staff supported people with their medicines safely. There were systems in place to help protect people from abuse and to investigate and learn when things went wrong.
People were usually visited by the same care workers who they were on time and familiar with their care needs. People and their relatives knew how to raise issues or complaints and could contact the service when they needed to.
Staff received training and regular supervision and felt supported in their roles by the registered manager and office staff. There were recruitment processes in place to help make sure only suitable staff were employed.
There were audit systems in place to monitor the quality of the service and identify when improvements were required. People and staff were asked to give feedback about the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 24 May 2022) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We carried out an unannounced focus inspection of this service on 31 March and 1 April 2022. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment and good governance.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the key questions safe, responsive and well-led. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Pringles Care Services - Central on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.