The Harley Street Hair Clinic Limited specialises in hair transplantation for male pattern baldness, alopecia and hair loss. The treatment consists of Follicular Unit extraction (FUE) and implantation (Hair transplant procedures) and is carried out by a doctor under local anaesthetic with the patient fully conscious and awake throughout the entire procedure.
The service is registered to provide the following regulated activities:
There has been a registered manager in post since the service registered with CQC.
We inspected this service using our comprehensive inspection methodology. We carried out an unannounced inspection on 09 June 2022. During the inspection we visited reception areas, waiting areas, treatment and consultation rooms. We spoke with five members of staff, including the registered manager. We spoke with one member of administrative staff.
The key questions we asked during this inspection were, was the service safe, effective, responsive and well-led. We have inspected this service twice previously, although this is the first time a rating has been awarded. Due to low patient activity on the day of inspection, the caring key question could not be inspected, nor rated.
Following the on-site inspection, we contacted the registered manager with a number of concerns which are being addressed through an action plan. We will seek assurances and progress through our continual engagement and monitoring of the service.
We are placing the service into special measures. Services placed in special measures will be inspected again within six months. If insufficient improvements have been made such that there remains a rating of inadequate overall or for any key question or core service, we will take action in line with our enforcement procedures to begin the process of preventing the provider from operating the service. This will lead to cancelling their registration or to varying the terms of their registration within six months if they do not improve. The service will be kept under review and, if needed, could be escalated to urgent enforcement action.