About the service YourLife (Northampton) is a domiciliary care service providing personal care to people living in their own apartments. The service provides support to older people and people with dementia, physical disability and sensory impairment. At the time of our inspection there were five people using the service.
People using the service lived in their own apartments within a shared building. There was a communal lounge, games room and dining room available for people who wished to use them and meals could be provided on site.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider’s quality monitoring systems were not always followed and manager audits had not consistently identified gaps or inconsistency in record keeping.
There was no registered manager in place at the time of the inspection, a manager had been recruited who was planning to register with the Care Quality Commission.
Systems and processes protected people from the risk of abuse. People felt safe with staff and had developed positive relationships. Staff were confident in recognising the signs of abuse and how to report it.
Risk assessments were completed and updated regularly. Measures were in place to mitigate risks and staff told us these reflected people’s current needs. Positive risk taking was supported.
There were enough staff in place to meet people’s needs and preferences. Recruitment checks took place to ensure staff suitability for the role.
Staff felt well supported and received regular supervision and skills monitoring.
Medicines were managed safely by trained and competent staff who supported people’s independence in this area as much as possible.
People were protected from the risk of infection. The provider had ensured the latest government guidance was communicated with staff and followed.
Accidents and incidents were managed safely. Staff were trained in how to manage an accident or incident, they were appropriately recorded, monitored and action taken to prevent reoccurrence.
People’s feedback was sought and listened to. People were supported to be actively involved and engaged in their care and the local community. People’s independence and choice was supported.
The provider and management team worked with other health and care professionals where required, to ensure good outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection The last rating for this service was requires improvement (published 11 December 2019)
Why we inspected This inspection was prompted by a review of the information we held about this service.
We had concerns in relation to the safety and management of the service. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for YourLife (Northampton) on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.