Updated 19 March 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by one adult social care inspector.
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Service and service type:
Jane Care is a domiciliary care agency that provides care and support to people with personal care in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.
Inspection site visit activity started on 15 February 2019 and ended on 20 February 2019. We visited the office location on 15 February 2019 to see the manager and office staff; and to review care records and policies and procedures.
What we did:
Our plan took into account information the provider sent us since the last inspection. We also considered information about incidents the provider must notify us about, such as abuse; and we looked at issues raised in complaints and how the service responded to them. We obtained information from the local authority commissioners and safeguarding team and other professionals who work with the service. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
During the inspection.
We spoke with five people using the service to ask about their experience of care. We also spoke with the registered manager, registered provider, and seven members of staff. We looked at eight people's care records and a selection of medication and medication administration (MARs). We looked at other records including quality monitoring records, recruitment and training records for eight staff.