Archived: Rivington Street
All Inspections
16 April 2012
During a routine inspection
We were told that the most common problems people experienced were technical problems accessing the online service and these could usually resolved by email or telephone. The service had not received any formal complaints since it started operating.
We reviewed the information provided to people using the websites. There was clear information about the treatment, side effects of medicines and the costs of treatment. The website provided information in advance of the decision to proceed with treatment.The system had been designed to identify and alert doctors to people using the service for whom the treatment was unsuitable.
Doctors are available to provide online consultation and prescriptions between 8:30am and 6:00pm on weekdays. The service published its response times for treatment. The manager and doctor we spoke to said the staffing levels were sufficient to achieve the stated response times.
The service had not yet undertaken a formal survey of people using the service for their views and feedback although this was in development at the time of the inspection. Informal feedback we saw during the inspection included some positive comments about the service and the helpfulness of doctors' response to questions.