This vasectomy service is provided in different clinic areas across the Cheshire and Merseyside area at weekends only. We visited the office base of the provider and were unable to speak with any staff or patients during our inspection. We were unable to speak to patients at the time of inspection. However we looked at completed satisfaction surveys which demonstrated overall satisfaction with the service. Comments made included:
'Very professional",
'It's all good' and
'Nursing staff were fantastic'.
We found that patients were properly cared for and treated with dignity and respect. Consent was obtained appropriately and by suitably qualified and experienced staff.
We found that staff had access to relevant guidance and information and had received suitable training in respect of safeguarding of vulnerable adults and children.
Complaints were dealt with appropriately on an individual basis, however they were not logged and analysed to identify trends. Evidence was found that outcomes of complaints were communicated to the staff via written memos and meeting minutes.
We found that staff training and supervision had not been fully implemented according to plans. We found clinical staff had received some appropriate training in relation to core topics relevant to their roles; however administration staff had not received sufficient relevant training.
We found improvements were needed in relation to accuracy of records and record keeping.