The Care Quality Commission

Archived: The Grange

237 Grange Road, Thornton Heath, London, SE25 6TG

Provided and run by:
Care Expertise Group Limited

All Inspections

14 August 2013

During a routine inspection

We spoke with people who were using the service and they were able to tell us about their plans for the day as well as to show us their rooms. People also told us about activities that they undertook independently of staff, for example, one person told us how they were able to go shopping by themselves. One person told us that they required assistance from staff with management of finances and preparing meals. We observed staff supporting people with activities, including preparing a meal of the person's own choice and noted that interactions were appropriate and professional. People we spoke with said that the staff were "very good" and their relative was being "well looked after."

People told us that the provider had made appropriate and timely contact with relevant professional services, for example speech and language staff and medical professionals.

There were procedures in place to ensure that medicines were safely stored and administered. Staff had undertaken suitable levels of training in order to complete this task. The provider showed us that the staff group were receiving appropriate training, induction and on-going supervision as well as performance reviews.

There was evidence that the accommodation was of a suitable design and layout. We also noticed that the premises were adequately secured.

The provider had a formal complaints policy in place as well as a number of other means through which comments and complaints could be raised and addressed.

19 January 2013

During a routine inspection

At the time of our visit there were five people using the service. We spoke with three people who use the service. One person spoke about what they had planned for the day, and we saw staff giving them some support to ensure they were ready to go out. Other people were supported with the preparation of their lunch. Where people were not able to communicate verbally, we saw the staff engaging with them and involving them in what they were doing.

People who use the service told us they liked living at the home. They told us that they liked being able to spend time on their own, and chatting to staff when they wanted to. People told us that staff had time to spend with them, and we observed this happening at the service, where staff spent time talking with people in the communal areas.

The staff we spoke with said they felt there was good team work and there were enough staff to meet people's needs.

The organisation had different systems to monitor the quality of the service and this ensured that people received appropriate support for their needs.