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YourLife (Raynes Park)

Overall: Good read more about inspection ratings

Liberty House, 246 Kingston Road, London, SW20 8DA (020) 8543 9995

Provided and run by:
Yourlife Management Services Limited

Latest inspection summary

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Background to this inspection

Updated 10 November 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care [and support] service.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced.

We gave the service 24 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.

Inspection activity started on 28 October 2022 and ended on 3 November 2022. We visited the location’s office on 28 October 2022.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with one person and one relative to gather their views. We spoke with four staff including care workers, the administrator and the registered manager. We reviewed one care plan and medicines administration records, risk assessments and other records relating to the management of the service. After the inspection we requested the registered manager send us other records to confirm our findings, this included policies, the training matrix and safeguarding records.

Overall inspection

Good

Updated 10 November 2022

About the service

Yourlife Raynes Park is a domiciliary care agency providing personal and nursing care to people living in their own homes within Liberty House, an extra care housing service that also offers communal facilities for dining and activities. The service provides support for people over 70 years old. At the time of our inspection one person was receiving personal care at the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People received a safe service as staff knew how to identify, report and escalate suspected abuse. Systems and processes in place ensured that staff had sufficient knowledge of identified risks and how to mitigate them. There were adequate numbers of staff deployed to meet people’s needs. People’s medicines were managed in line with good practice. The service learned lessons when things went wrong.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received a service that was well-led. People and staff spoke positively about the registered manager. There was an open and transparent ethos amongst the staff team. People’s views were regularly sought, and action taken to address issues identified. Systems and process in place ensured the registered manager had adequate oversight and monitoring of the service. The registered manager demonstrated a keenness to work in partnership with external agencies to drive improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 27 September 2017).

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.