26 October 2023
During an inspection looking at part of the service
About the service
Marego Ltd is a domiciliary care agency providing personal care to children, younger adults and older people living in their own homes. At the time of our inspection there were 12 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Right Support
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and those important to them were involved in planning their care. Staff focused on people's strengths and promoted what they could do, so people had a fulfilling everyday life.
Staff supported people to take their prescribed medicines and to access healthcare services where this was part of their care packages.
Recruitment of staff was safe and robust. We saw that pre-employment checks had been completed before staff could commence work.
Right Care
People received care from staff who were kind and compassionate. Staff protected and respected people's privacy and dignity.
People were supported by staff who had clear understanding of safeguarding and abuse. People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. The service worked well with other agencies to do so.
Risk assessments were in place which guided staff in caring for people in a safe way.
Right Culture
The registered manager and staff were open and transparent throughout our inspection and demonstrated their commitment to providing good quality care.
People were given choices about the way in which they were cared for. Staff listened to them and knew their needs well.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 14 October 2017).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.