Woodview Extra Care Housing is registered for the regulated activity of providing personal care. The extra care housing service means that people live in their own flats within a purpose built housing complex. This is in the Swarcliffe area of Leeds. Care and support is provided to people in their own homes but not all the people who live at the service receive personal care. At the time of our inspection 28 people were receiving personal care and support from the service. Staff worked at the service 24 hours a day. There was parking to the front of the building and garden area to the rear of the property. There were several communal areas where people could socialise which included a café, hairdressers and a gym.
At the time of our inspection the service had a registered manager in post.
Below is a summary of what we found. The summary is based on looking at records and from speaking with people who used the service in their own flats, relatives and staff.
People told us they were happy living in their own flat and they felt safe. People who used the service and their families had contributed their opinions and preferences in relation to how support was delivered. We found that people were involved in most decisions about the care and support they received. We spoke with staff and saw they understood people’s care and support needs.
People who used the service and people who mattered to them, such as family and friends, had been encouraged to make their views known about their care. They had contributed to their assessments and support plans about how they should be given care and support. People’s support plans had a level of information about how each person should be supported to make sure their needs were met. People told us they received the care and support they needed. One healthcare professional who regularly visited the service told us they thought the service was effective in meeting people’s needs.
We were told people’s privacy and dignity was respected when staff supported people with their personal support needs.
We found people were cared for, or supported by, sufficient numbers of suitably qualified, skilled and experienced staff. Robust recruitment and selection procedures were in place and appropriate checks had been undertaken before staff began work. This included obtaining references from previous employers to show staff employed were safe to work with vulnerable people.
People were supported to maintain good health and have access to healthcare services. The service worked effectively with healthcare professionals and was pro-active in referring people for treatment and diagnosis.
The manager told us they were confident that all the staff had a good understanding of the Mental Capacity Act 2005 and knew the correct procedures to follow to ensure people’s rights were protected. People’s choices and decisions were respected. Mental Capacity Act 2005 is law protecting people who are unable to make decisions for themselves. We did not observe any restrictions of people’s liberty during the inspection. People told us their freedom was not restricted.
Everyone we spoke to said they would be confident to make a complaint, should this be required. Staff members told us that they would support people if they wanted to complain. We found the service learnt from any complaints made and investigations were thorough and objective.
The provider had systems in place to assess and monitor the quality of the service. People had a chance to say what they thought about the service and the feedback gave the provider an opportunity for learning or improvement. A tenants committee for people who lived at the service was in place and was attended by some people who used the service on the day of our inspection. People spoke positively about this.
The service promoted a positive culture that was open and included people. People spoke positively about the approach of staff and the manager. Staff were aware of their roles and responsibilities.