• Doctor
  • GP practice

St James Medical Centre

Overall: Good read more about inspection ratings

189A St Jamess Road, Croydon, Surrey, CR0 2BZ (020) 8684 5353

Provided and run by:
St James Medical Centre

Latest inspection summary

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Background to this inspection

Updated 7 February 2022

St James Medical Centre is based in Croydon and is part of South West London Clinical Commissioning Group (CCG) 189A St James Road, Croydon, CR0 2BZ.

The core opening hours for the practice are:
Monday 08.00am – 6.30pm
Tuesday 08.00am – 6.30pm
Wednesday 08.00am – 6.30pm
Thursday 08.00am – 6.30pm
Friday 08.00am – 6:30pm

The practice list size is over 10,000. The practice population is very diverse, and the practice is in an area in London of high deprivation. The practice has a Personal Medical Services (PMS) contract. The practice is registered as a partnership with the Care Quality Commission (CQC) to provide the regulated activities of; treatment of disease, disorder or injury; diagnostic and screening procedures and maternity and midwifery services. These regulated activities are provided at both locations. The practice operates from two locations, one on St. James’s Road (in West Croydon), with a branch on Castle Hill (in New Addington), St James is a purpose built surgery and Castle Hill Surgery is a converted property. All patient facilities are wheelchair accessible and there are facilities for wheelchair users including an accessible toilet, and a hearing loop.

The Castle Hill practice has access to 4 doctors' consultation rooms, one nurse consultation room and one health care assistant consultation room on the ground floor. The St. James’s Road practice has access to three doctors’ consultation rooms, one nurse consultation room and one healthcare assistant consultant room on the ground floor.

The staff team comprises one male GP partner, one female GP partner, one non-clinical partner, four female salaried GPs and two regular locums. There are two female practice nurses, one male diabetic specialist nurse and one female health care assistant. The non-clinical staff includes a practice manager, a deputy manager,3 admin staff, one senior receptionist and 12 reception staff. The practice was a training practice and supported final year medical students.

The practice is open between 08.00am and 6.30pm on weekdays and appointments are available throughout the day. The practice is also open between 08.00am and 1.00pm on Saturdays. When the practice is closed patients are automatically directed from the practice telephone to the NHS 111 service and are also directed to the nearby Minor Injuries Unit and local GP Hubs, both open from 8am to 8pm every day. This information is also available on their website and in the practice leaflet.

Overall inspection

Good

Updated 7 February 2022

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection on 18 August 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • To review the system to improve outcomes for patients with diabetes.

  • Review how they identify carers to ensure their needs are known and can be met.

  • Review processes for inviting women to attend for a cervical smear test to increase the numbers who attend.

Ensure the complaints policy and responses comply with requirements of The Local Authority Social Services and NHS Complaints (England) Regulations 2009.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice