Sunshine Care (Rochdale) C.I.C.

Updated 17 December 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was undertaken by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection. Inspection activity started on 20 November 2019 and ended on 21 November 2019. We visited the office location on 20 November 2019.

What we did before the inspection

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

We reviewed information we had received about the service since the last inspection. We asked the local authority and Healthwatch Rochdale. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. Neither organisations had any concerns. We used all of this information to plan our inspection.

During the inspection

We spoke with five people who used the service and a family member in their own homes. We spoke with seven people and two family members over the telephone. We spoke with them about the experience of care provided. We spoke with the registered manager, the financial director and four care staff. We reviewed a range of records including quality assurance questionnaires, three people’s care records and associated documents. We also looked at two staff files in relation to recruitment, training and supervision.

Updated 17 December 2019

About the service

Sunshine Care (Rochdale) CIC is a Community Interest Company which means it is a 'not for profit' organisation. The agency provides help and support to adults with a variety of needs in their own homes. Services provided include assistance with personal care, help with domestic tasks and carer support. 75 people currently use the service.

People’s experience of using this service and what we found

Safeguarding policies, procedures and staff training helped protect people from harm. Risk assessments helped protect the health and welfare of people who used the service. The administration of medicines was safe.

People were supported to live healthy lives because they had access to professionals, a well-trained staff team and a choice of a nutritious diet. The service worked with other organisations to provide effective and consistent care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice

People were treated as individuals which helped protect their dignity. People’s equality and diversity was respected by a caring staff team. People told us they felt well treated and supported.

People told us they felt able to raise any concerns. Activities were provided as part of people’s care package and we were told staff also volunteered to take people out to places of interest. Plans of care provided staff with necessary information to meet people’s needs.

The registered manager and key staff knew people well and often provided care and support. People who used the service, family members and staff said managers were available and approachable. People and staff were able to air their views about how the service was run.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (final report published 25 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.