Updated 16 December 2019
Southampton Primary Care Ltd is one of eight registered locations of the provider Southampton Primary Care Limited (SPCL). SPCL is a GP federation delivering primary healthcare services to approximately 350,000 patients across the city of Southampton. Of the 26 GP practices in Southampton, 24 are member practices and are shareholders in the federation. The member practices are:
- Aldermoor Surgery
- Alma Medical Centre
- Atherley House Surgery
- Bath Lodge Surgery
- Brook House Surgery
- Cheviot Road Surgery
- Highfield Health
- Hill Lane Surgery
- Living Well Partnership
- Lordshill Health Centre
- Mulberry Surgery
- Old Fire Station Surgery
- Raymond Road Surgery
- Shirley Health Partnership
- St Mary’s Surgery
- St Peters Surgery
- Stoneham Lane Surgery
- Townhill Surgery
- University Health Service
- Victor Street Surgery
- Walnut Tree Surgery
- West End Road Surgery
- Woolston Lodge Surgery
Patients from any of these member practices can have access to any of the services provided by SPCL.
SPCL has eight registered locations which act as hub sites for patients to access the services it delivers.
The registered hub sites are:
- Aldermoor Surgery
- Chessel Branch Surgery
- Lordshill Health Centre
- Nicholstown Surgery
- Shirley Health Centre
- Southampton Primary Care Ltd
- St Mary’s Surgery
- Woolston Lodge.
Locations have been chosen to provide the best spread of access for patients across the city. There are three hub sites open across the city at any one time.
This inspection focused on the registered location Southampton Primary Care Ltd which acted as the head office for the provider and the central base for call handling and the acute visiting service and enhanced health in care homes.
Enhanced access central booking service (call centre/central reception)
Patients are currently unable to book directly for appointments with SPCL to access enhanced access services. Patients contact their GP practice who can request an enhanced access appointment through SPCL and then relay this information to the patient directly. The head office location (Southampton Primary Care Ltd) staffed the central reception/call centre area whereby staff were taking calls from GP member practices and 111 to book patients into appointment slots.
Acute visiting service
This service is available for all patients registered with GPs in Southampton and covers those who are unable to attend GP practices for appointments. The acute visiting service operates in addition to the home visits undertaken by GP practices. Home visits through this service are booked in the same way as through the enhanced access route. GPs attending home visits use the location Southampton Primary Care Ltd as a base for when undertaking visits.
Enhanced health in care homes
This service is a multi-disciplinary team approach to providing enhanced care in care homes across Southampton City. The team work closely with the residents usual GP to provide additional support and services.
The registered location Southampton Primary Care Ltd operates from the following address:
Sovereign Place,
Upper Northam Road
Hedge End
Southampton
Hampshire
SO30 4BZ
The service is registered to provide the following regulated activities:
Diagnostic and screening services
Family Planning
Surgical Procedures
Treatment of disease disorder and injury
Southampton Primary Care Limited provides the following services to the public:
- Enhanced access
- Physiotherapy
- Long Acting Reversible Contraception
- Acute Visiting Service
- Care Homes
- Training
We only inspected some services provided to the public as not all services offered were in scope for CQC registration for regulated activities. We did not inspect the Physiotherapy services as currently this is out of scope. We did not inspect the Long Acting Reversible Contraception (LARC) service as no clinical treatments were operating from this registered location. LARC services were undertaken at the hub sites which had separate inspections and reports.
How we inspected this service
During our visit we:
- Reviewed information held about this service.
- Spoke with the registered manager, board level directors, service level managers and a range of employees of the provider.
- Reviewed provider documents and policies
- Reviewed feedback from staff and patients as obtained from survey results and public data.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection