Updated 2 March 2019
The inspection:
• We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
• Our inspection was carried out by one inspector
Service and service type:
• This service provides care and support to people living in specialist housing. Housing with Care is purpose-built or adapted single household accommodation in a shared building. The accommodation is rented, and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for housing with care; this inspection looked at people’s personal care and support service.
• The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
• The inspection was unannounced
What we did:
• Our inspection was informed by evidence we already held about the service. We also checked for feedback we received from members of the public and local authorities.
• We asked the service to complete a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
• We spoke with six people who used the service and heard from two relatives.
• We spoke with the registered manager, deputy manager, a team leader and three care support workers.
• We reviewed four people's care records, four people’s medical records, three staff personnel files, audits and other records about the management of the service.