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Harriet Court

Overall: Good read more about inspection ratings

off Stratford Drive, Lakenham, Norwich, Norfolk, NR1 2DG (01603) 766184

Provided and run by:
Norse Care (Services) Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 9 April 2019

The inspection:

• We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

• Our inspection was carried out by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

• This service provides care and support to people living in specialist housing. Housing with Care is purpose-built or adapted single household accommodation in a shared building. The accommodation is rented, and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for housing with care; this inspection looked at people’s personal care and support service.

• The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

• The inspection was unannounced.

What we did:

• Our inspection was informed by evidence we already held about the service. We also checked feedback received from members of the public and local authorities.

• We spoke with 12 people who used the service and eight visiting relatives and friends.

• We spoke with the registered manager, deputy manager, a team leader and three care support workers.We reviewed four people's care records and medicine records. We also saw information on people’s dietary needs and the minutes of a tenant’s meeting.

Overall inspection

Good

Updated 9 April 2019

About the service:

• Harriet Court is a Housing with Care scheme with 40 flats. Personal care and support is provided to tenants who live in their own flats under a tenancy agreement with a housing association.

• At the time of inspection, 37 people were receiving personal care and support at Harriet Court.

For more details, please see the full report which is on the CQC website www.cqc.org.uk

People’s experience of using this service:

• People received person-centred care from a team of caring and dedicated staff

• Staff took time to get to know people and responded well to their care needs. Where possible, people’s preferences were met and they were encouraged to maintain their independence.

• Staff managed potential risks to people’s safety well.

• Staff were recruited and trained effectively to ensure people’s health and wellbeing was promoted.

• The service was well led and the manager created a very positive culture.

• People and relatives praised the staff who they said were friendly, attentive and supportive.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

• We have made a recommendation to ensure full compliance with the requirements of the Mental Capacity Act 2005.

Rating at last inspection:

• At the last inspection the service was rated Good. The report for this inspection was published on 14 September 2016.

Why we inspected:

• This was a planned inspection to check that this service remained Good.

Follow up:

• Going forward we will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated Good.