About the service: • Oakes Court is a housing with care scheme that provides personal care to people living in their own flats. At the time of the inspection, 36 people were being supported by the service with personal care.
People’s experience of using this service:
• People were safe when staff provided them with care and were overall, happy with the quality of care they received.
• Risks to people’s safety had been assessed and staff acted to protect them from the risk of harm as much as was reasonably practical, whilst being mindful of people’s rights to maintain their independence.
• Staff understood how to protect people from the risk of abuse. Any concerns raised had been reported to the Local Authority for investigation as is required. However, CQC had not always been notified of some important incidents. This is required so the CQC can monitor the quality of care being provided to people.
• People told us there were usually enough staff working at the service to keep them safe and to provide them with support when they required this. However, some of them said improvements could be made regarding the timings of their care visits. The registered manager agreed to investigate this.
• People received their medicines when they needed them, and staff used good practice to protect people from the risk of the spread of infection.
• When things went wrong, the service learnt from this to improve the quality of care people received.
• Staff obtained consent from people before providing them with care. Where people could not consent, staff acted in their best interests in line with the relevant legislation.
• Staff had received enough training and supervision to enable them to provide people with good quality care. They were happy working at the service and felt valued.
• Staff were kind, caring and compassionate towards people. Staff treated people with dignity and respect.
• There was an open culture within the service. People had a voice and could raise their views about the care and support they received. Their suggestions for improvement were listened to and changes made where possible to improve people’s quality of life.
• The registered manager had developed good relationships with other services within the local community to ensure people received support with their healthcare needs and to enhance their wellbeing.
• People told us they felt the service was managed well. The registered manager continually reviewed the service they provided and was keen to introduce new ways of providing care to help improve people’s health and wellbeing.
Rating at last inspection:
Good (Published November 2016)
Why we inspected:
This was a planned inspection based on the period since the last report was published by CQC.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk