10 August 2017
During a routine inspection
The provider was also the registered manager at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People received care from staff that were friendly, kind and caring. They had the skills and knowledge to provide the care and support people needed and were supported by a provider who was supportive and approachable, receptive to ideas and committed to providing a high standard of care.
People had care plans that were personalised to their individual needs and wishes. Records contained detailed information to assist care workers to provide care and support in an individualised manner that respected each person's individual requirements and promoted treating people with dignity.
Staffing levels ensured that people received the support they required safely and at the times they needed. The recruitment practice protected people from being cared for by staff that were unsuitable to work in their home.
Staff understood the need to protect people from harm and knew what action they should take if they had any concerns. There were risk assessments in place which helped to mitigate identified risks for people and ensured they received safe care.
Staff understood their role in caring for people with limited or no capacity under the Mental Capacity Act 2005. They encouraged people to make decisions for themselves and supported them to pursue their interests.
The provider was closely involved in the day to day running of the service and continually monitored the quality of the service provided. Staff and families were confident that issues would be addressed and that any concerns they had would be listened to and acted upon.