The Care Quality Commission
  • Care Home
  • Care home

Archived: Red House Residential Home

Norwich Road, Kilverstone, Thetford, Norfolk, IP24 2RF (01842) 753122

Provided and run by:
Miss R M Claxton

Important: The provider of this service changed. See new profile

All Inspections

18 April 2013

During a routine inspection

We spoke with people who lived at the home and relatives who told us that staff consulted them and respected and acted on the decisions they made about the care and support they agreed to.

Our observations showed us that people were given the support and attention they needed and had a positive experience of being included in conversations, decision making and activities.

We found that plans of care contained the information staff members needed to ensure that the health and safety of people was promoted.

Relatives told us that people received the care and support they needed and that staff were very kind.

We saw that medication was administered, recorded and stored accurately and safely.

There were effective recruitment and selection processes in place and appropriate checks were undertaken before staff began work.

People told us their complaints were listened to and resolved. We found that there was a complaints system in place that met the needs of people living in and visiting the home.

13 June 2012

During a routine inspection

We spoke with six people who lived in the home. People told us that their needs were met and that they were consulted about the care and support that they were provided with. People were complimentary about the staff that cared for them and told us that they always treated them with respect and that their privacy was respected. They told us that staff members organised activities sometimes but not every day. They also told us that the environment was comfortable and clean and that they were provided with meals that they enjoyed.

We also used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who did not comment. We observed that people living in the home were given the support and attention they needed, were offered choice but lacked stimulation because activities were not available.