The Care Quality Commission

Archived: Carewise Limited

6 Hillreed House, Queen Street, Horsham, West Sussex, RH13 5AD

Provided and run by:
Carewise Ltd

All Inspections

10 January 2013

During a routine inspection

We spoke with four people who used the agency and found that they were all very complimentary about the service that they were receiving. They said that care workers treated them with respect and that they felt safe with the care and support that they received.

Everyone said that they had been given a copy of their care plan, and that they had regular contact with the Manager to review their care.

Everyone who we spoke with said that care workers arrived on time for visits and that their care workers stayed for the agreed length of their visit time. Most of the people we spoke with told us that they received the same staff on a regular basis and that this had helped them to build up a relationship of trust with their care workers.

One person said, "All of the care workers are good, I particularly like X ".

Another person said that the agency was, "Very good, they are all so kind".

Staff that we spoke with felt that they were able to provide the care that people required. Staff also told us that they were well supported and provided with the training necessary for their role.