• Care Home
  • Care home

Gilwood Lodge

Overall: Good read more about inspection ratings

Clifton Drive, Blackpool, Lancashire, FY4 1NP (01253) 370838

Provided and run by:
Qualia Care Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 17 June 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

Two inspectors and an Expert by Experience carried out this inspection. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Gilwood Lodge is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Gilwood Lodge is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used information gathered as part of monitoring activity that took place on 14 February 2023 to help plan the inspection and inform our judgements.

We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 2 people who used the service and 5 relatives about their experience of the care provided. We spoke with 8 members of staff including the registered manager and the area manager. We also spoke with a nurse, senior care workers, care workers, housekeeping, and maintenance staff.

We walked around the home to make sure it was homely, suitable, and safe. We observed the care and support people received. This helped us understand the experience of people who could not talk with us.

We reviewed multiple medicine administration records, medicines stocks and storage and observed medicines administration. We reviewed 6 people's care records and looked at 5 staff files in relation to recruitment. We looked at a variety of records relating to the management of the service, including policies and procedures.

Overall inspection

Good

Updated 17 June 2023

About the service

Gilwood Lodge is a residential nursing home providing personal and nursing care for up to 47 people. Some of whom may be living with dementia, mental health, physical or sensory impairments. The home has two floors with lift access to the first floor. At the time of our inspection there were 44 people using the service.

People’s experience of using this service and what we found.

The registered manager assessed people's individual needs prior to living at the service. Individual risk assessments were in place to highlight areas of risk however we found some gaps in the information. We have made a recommendation about this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us that the service was safe. Comments included, “I think the staff keep [my relative] really safe and secure.” And “The staff keep [my relative] safe. ”Staff interactions with people were positive and staff knew people well. When a safeguarding concern was identified the registered manager took immediate action. Staff, relatives, and residents we spoke with consistently told us there was enough staff. One person told us, “There are always enough staff when we need them.” People were given their medicines by staff who were trained to do so. we were assured by the infection prevention and control procedures in place and observed staff following infection prevention practices. We found recruitment was safe and all the staff files we viewed contained the relevant information.

People told us the service was well managed. There were effective systems in place to monitor the quality of the care provided. We found the management team receptive to feedback and keen to improve the service. The registered manager worked with us in a positive manner and provided all the information we requested.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection.

The last rating for this service was good (published 21 May 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up.

We will continue to monitor information we receive about the service, which will help inform when we next inspect.