About the service St Mary’s Residential Care Home is a residential care home providing personal care to 27 older people some whom are living with dementia at the time of the inspection. The service can support up to 29 people.
The service provides accommodation over two floors with a lift and stairs available to access the upper floor. There are two lounges and a dining room as well as a number of communal bathrooms and toilets.
People’s experience of using this service and what we found
The registered manager had made improvements to the overall running of the service.
People living at St Marys Residential Home received care from a staff team who were caring and ensured people needs were met in a timely manner. One relative said, “St Mary's is a very nice place, comfortable, clean, I think it very nice, I wouldn't mind being there myself.”
Staff delivered care and support that was personalised. Staff were kind, caring and motivated and people and their relatives were complimentary about the care provided. Staff respected people’s privacy, dignity and independence and encouraged people to be as independent as possible.
Systems ensured that people's risks were well managed, and lessons were learnt when things went wrong. People and staff could approach the registered manager who acted on concerns raised to make improvements to people's care. A relative told us, “I am certain [family member] is safe, the staff are looking after her, make sure that everything is locked and sealed, and they cannot get out of the place (for their safety).”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 27 April 2020).
The provider completed an action plan after the last inspection to show what they would do and by when to improve.
At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
The inspection was prompted in part due to concerns received about people’s privacy, dignity and choice. We also checked they had followed their action plan from the previous inspection and to confirm they now met legal requirements. As a result, we undertook a focused inspection to review the key questions of safe, caring and well-led only.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
We have found evidence that the provider needs to make improvements. Please see the safe section of this full report
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.