21 May 2013
During a routine inspection
We gathered evidence of people's experiences through telephoning three people following our visit.
People we spoke with said they were happy with the service they received and said they had recommended the practice to their family and friends. Comments we received about the service included, 'Could not speak better of them (the practice).'
People told us they would speak to the dentist if they were unhappy with anything. Information about how to make a complaint was available to people. We also saw people were able to make comments about the service.
People we spoke with said everything always looked clean and they were satisfied with the standards of cleanliness.
We saw that suitable arrangements for control of infection and decontamination of instruments were in place. Staff were able to show us the decontamination process and described how the equipment was monitored to ensure it was working efficiently.