We carried out a review of the data available to us about Oakhill Mansions on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Oakhill Mansions, you can give feedback on this service.
Oakhill Mansions is registered to provide accommodation and nursing or personal care for up to 90 people. The home is arranged over three floors. On the ground floor is Queens Wood Wing which has 19 bedrooms, on the first floor is Kingsley Wing with 31 bedrooms and, on the second floor Princeton Wing has 26 bedrooms. There was a separate building called The Lodge, which accommodated 14 people. At the time of our inspection 86 people were living at the service.
People’s experience of using this service and what we found
Oakhill Mansions benefited from a strong leadership team who were passionate about providing care that was tailored to the person. They were striving to provide a service that was excellent, using innovation to improve the lives of people they were supporting. Feedback from professionals, relatives, people and staff was extremely positive. Where people had raised minor concerns there was a proactive approach to improve their experience.
People were supported by suitable numbers of staff based on their support needs. People had named staff to ensure their needs, goals and aspirations were being met and to enable positive relationships to be built. There was a planned approach to ensure people had meaningful activities. Wellbeing staff had been introduced to compliment the care staff in providing people with regular social occupation.
The service supported people who had been discharged from hospital but were not ready to go home. Health and social care professionals spoke very highly about the service, that they often went over and above to support people and worked to a consistently high standard. The leadership team and staff worked in a collaborative way liaising with the person, their family and health and social care professionals to ensure a positive outcome whether that was to remain in Oakhill Mansions, to return home or to explore other care facilities.
Risks to people's safety were assessed and monitored and there were systems in place to safeguard people from the risk of abuse. Safe systems were in place to manage people's medicines. Staff had received training to ensure people were safe including safeguarding, health and safety, first aid and medication training.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Safe infection prevention and control processes had been implemented to keep people safe. Staff had received training in the management of infection control. People were supported to keep in contact with friends and family and there were no restrictions of visiting at the time of the inspection.
Staff were safely recruited, had received an induction and completed ongoing training. Effective communication was in place to ensure all staff at all levels were kept up to date enabling them to provide care to a high standard.
There were robust governance processes in place to continually drive improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was good (published 2 November 2017). The service continues to be rated good based on the findings of this inspection.
Why we inspected
We undertook this inspection as part of a random selection of services rated Good and Outstanding. This report only covers our findings in relation to the Key Questions Safe, and Well led.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good. This is based on the findings at this inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Oakhill Mansions on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Oakhill Mansions is registered to provide accommodation and nursing or personal care for up to 76 people. The home is arranged over three floors. On the ground floor is Queens Wood Wing which has 19 bedrooms, on the first floor is Kingsley Wing with 31 bedrooms and, on the second floor Princeton Wing has 26 bedrooms. At the time of our inspection 70 people were living at the service.
This was the first inspection of the service. The provider registered this service with the Care Quality Commission (CQC) on 15 September 2016.
As a result of this inspection we have rated the service as Good.
Overall, we found people using the service at Oakhill Mansions received good quality, safe, individualised care from motivated and well managed staff. Without exception we received positive feedback on the service provided from people, relatives, other professionals and staff.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff understood their role and responsibilities to keep people safe from harm. Individual risks were assessed and plans put in place to keep people safe. There was enough staff to safely provide care and support to people. Checks were carried out on staff before they started work with people to assess their suitability to work with vulnerable people. Medicines were well managed and people received their medicines as prescribed.
Staff received regular supervision and the training needed to meet people’s needs. The service had systems in place to ensure they complied with the requirements of the Mental Capacity Act 2005 (MCA). During our inspection we noted one area that required attention with regards to the MCA. The registered manager rectified this within 48 hours of our visit. We returned on 28 September 2017 to ensure this had been completed satisfactorily and saw it had been. Arrangements were made for people to see a GP and other healthcare professionals when they needed to do so. People had access to the food and drink they chose when they wanted it.
People were cared for by staff that understood their needs and knew them well. Staff treated people with dignity and respect and were sensitive to their needs regarding equality, diversity and their human rights. The care and support people received was highly individualised. They were offered a range of group and individual activities.
There was a clear and effective management structure in place. The registered manager and other senior staff provided good leadership and management and were themselves well supported by the provider. The safety and quality of service people received was monitored on a regular basis and where shortfalls were identified they were acted upon.