8 January 2014
During a routine inspection
People said they were happy with the staff team. One person told us, 'Very, very nice carers. I like them all and look forward to them coming.' A relative commented, 'The girls are lovely and they look after my (family member) beautifully.'
People told us they were satisfied with how their medication was managed by the agency's staff. One of the people who used the service said, 'The staff are very good at medication and know what they're doing.'
People said they thought the agency was well-run and provided good quality safe care. One person told us, 'They are quality itself.' Another person commented, 'I moved to Bluebird because I wanted a better quality of service and they have lived up to my expectations.'