Archived: Willow Park Care Home

Updated 27 February 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. This was a comprehensive inspection which took place on 10 January 2018 and was unannounced.

The inspection was carried out by three social care inspectors and two experts by experience who had experience with supporting people with dementia. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. Before the inspection we reviewed the information we held about the provider, including information they had supplied in the Provider Information Return (PIR). A PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

Before our inspection we reviewed all the information we held about the service. This included any statutory notifications that had been sent to us. We contacted the local authority and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

During our visit we spoke with 10 people who used the service, 11 members of staff including the cook, the deputy manager and the registered manager. We spoke with 10 relatives of people who lived in the home. We spent time observing support given to people in their home. We looked at documents and records that related to people’s care and the management of the service. We looked at 10 people’s care plans.

Updated 27 February 2018

Willow Park Care Home is registered to provide accommodation for persons who require nursing or personal care, diagnostic and screening procedures and treatment of disease, disorder or injury for up to 64 people. The purpose built home is divided over three floors with residential, dementia and nursing care on separate floors. There are dining rooms and lounges on each floor. The home has a café and bar area for people who use the service and their relatives.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

Staff had regular opportunities to update their skills and professional development. Staff demonstrated an understanding of the Mental Capacity Act (MCA) 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Care records contained clear information covering all aspects of people's individualised care and support and staff had a caring approach to working with the people who used the service. However on two people’s care records some information had not been updated this was due to them to be completed the same night. The registered manager and deputy completed these on the same day of inspection.

Staff were confident in supporting people with medicines and knew people well.

There was a clear management structure and staff clearly understood their roles and responsibilities. There was an open and transparent culture in which staff felt valued and able to approach the registered manager. Staff told us they felt valued and enjoyed their job.

Further information is in the detailed findings below.