Novus Care Limited - Canvey Island is a domiciliary care agency providing personal care to 72 people at the time of the inspection.Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt safe using the service. Staff knew how to keep people safe from the risk of harm. Risks to people had been assessed and medicines were safely managed. There were enough staff deployed to safely meet people’s needs. Staff had been safely recruited to ensure they were suitable to work with vulnerable people. Staff used good infection control practices to prevent the spread of infection.
Staff received training, supervision and appraisals to help them develop the necessary knowledge and skills to be competent in their role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were very caring and motivated to support people. People were respected as individuals. Care plans contained very detailed information and guidance for staff on how to meet people’s needs. People's preferences for their care and support were regarded throughout. Whilst the level of detail was very person centred we noted one care plan required an update.
Staff knew what mattered to each person. People were provided with information on how to make a complaint and systems were in place to respond appropriately. The views of people were sought to drive improvements. People’s end of life needs were not always being identified in their care plans. We made a recommendation in relation to end of life.
Staff were included in the running of the service. Staff told us the management team were supportive and they enjoyed working at the service. The previous registered manager had been promoted to an operations manager, and a new manager had been appointed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
The last rating for this service was good (published 02 August 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.