This practice is rated as Good overall. (Previous rating from August 2017 – Requires Improvement)
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Rowner Surgery on 11 September 2018. This inspection was carried out to check if the practice had made the improvements they told us they would make to address a breach of regulation identified when last inspected in August 2017.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Recall systems had been reviewed and streamlined to improve the uptake of health reviews for patients with long term conditions.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
- The practice was active in forward planning to maintain delivery of high quality care.
The areas where the provider should make improvements are:
- Monitor and evaluate changes in service delivery introduced on the day of inspection. Ensure the changes are effective and sustainable.
- Review the follow up systems used to encourage uptake of national cancer screening programmes.
- Continue to review the means of encouraging patients with carer responsibilities to register as a carer to seek the support the practice has on offer.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.