30 July 2019
During a routine inspection
Sunrise of Virginia Water was a residential care home that was providing accommodation and personal care for up to 92 older people, some who may also be living with dementia. There were 75 people living in the home at the time of our inspection. The home was laid out over four floors, with one floor focused on independent living and a lower ground floor which provided specialist support to people living with dementia.
People’s experience of using this service and what we found:
People and their relatives were very positive about the service and the care provided.
People were cared for by staff who knew how to keep them safe and protect them from avoidable harm. People received their medicines regularly and systems were in place for the safe management of medicines.
Incidents and accidents were investigated, and actions were taken to prevent recurrence. Enough staff were available to meet people's needs and people told us when they needed assistance, staff responded promptly. The premises were clean, and staff followed infection control and prevention procedures.
The service continued to be effective. People's needs were assessed, and care was planned and delivered to meet legislation and good practice guidance. Care was delivered by staff who were well trained and knowledgeable about people's care and support needs.
People's dignity, confidentiality and privacy were respected, and their independence was promoted. People's rights to make their own decisions were respected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were encouraged to maintain a good diet and access health services when required. People had access to a wide range of activities and were supported to avoid social isolation.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
The last rating for this service was Good (published 31 January 2016).
Why we inspected:
This was a planned inspection based on the previous rating.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.