• Dentist
  • Dentist

Archived: Dr Benjamin Annobil

25 Tower Bridge Road, London, SE1 4TL (020) 7407 7427

Provided and run by:
Dr Benjamin Annobil

Important: The provider of this service changed. See new profile
Important: The provider of this service changed. See new profile

All Inspections

24 January 2023

During a routine inspection

We carried out this announced comprehensive inspection on 24 January 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Dr Benjamin Annobil is a dental practice in Tower Bridge, London and provides NHS and private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes a principal dentist, 3 associate dentists, 2 dental nurses, a practice manager and a receptionist (who is also a qualified dental nurse). The practice has 2 treatment rooms.

During the inspection we spoke with the principal dentist, 1 dental nurse, the receptionist and the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open: 8am to 5pm Monday to Fridays.

There were areas where the provider could make improvements. They should:

  • Implement an effective system for identifying, disposing and replenishing out-of-date stock and ensure medicines do not pass their expiry date.
  • Implement audits for prescribing of antibiotic medicines taking into account the guidance provided by the College of General Dentistry.

19 December 2012

During a routine inspection

People we spoke with said that the dentist explained the dental procedures planned and the choices available. They were able to ask questions and discuss with the dentist and staff the treatment they received. Their needs and wishes were taken into account when deciding on treatment plans.

People said that the staff were polite, welcoming and professional and the practice was run well. If they had any worries staff dealt patiently and sensitively with them. One person told us that the staff were 'very, very caring and put people who were anxious about dental treatment at their ease.'

People we spoke with said they were comfortable with the staff at the practice and felt safe in their hands. They were happy with the service and said they had no reason to complain. One person told us, 'I recommended the service to friends and they have all been satisfied with the treatment they have received.'

People felt the appointments system worked well and when they attended for treatment they did not have to wait unduly to be seen by the dentist. If there was any delay, this was explained to them. They told us they felt the surgery was clean and well maintained.

8 March 2012

During a routine inspection

People we spoke with told us that they were happy with the service provided. They found that staff were welcoming, friendly and polite and treated them with respect.

People said they were offered their treatment in private, had their treatment options and costs fully explained and felt involved in decisions about the dental care they received.

They were happy with the appointments system and they were usually able to see the dentist at a time convenient to them.