Updated 13 July 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was carried out by one inspector and an Expert by Experience who made telephone calls to people or their relatives for their feedback about the service. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
Chinite Home Care is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
The inspection was announced. We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection. Inspection activity started on 30 May 2022 and ended on 31 May 2022. We visited the location’s office on 30 May 2022.
What we did before the inspection
We reviewed the information we already held about the service. This included the last inspection report and notifications. A notification is information about important events, which the provider is required to tell us about by law. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.
We used information gathered from the Direct Monitoring Assessment of the service that took place on 15 March 2022, to help plan the inspection and inform our judgements. We used all of this information to plan our inspection.
Before the inspection, we spoke with one person and five relatives of people who used the service by telephone, to gather their feedback about the service.
During the inspection
We spoke with the registered manager and the care coordinator. We reviewed documents and records that related to people’s care and the management of the service. We reviewed five care plans, which included risk assessments. We looked at other documents such as medicine management and incident records. After the inspection, we spoke with two care staff for their feedback about working for the service.