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Excellent Care Ltd

Overall: Good read more about inspection ratings

51-53 Westway, Caterham, Surrey, CR3 5TQ (01883) 338444

Provided and run by:
Excellent Care Ltd

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

On this page

Background to this inspection

Updated 12 September 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 20 August 2019 and ended on 28 August 2019. We visited the office location on 20 August 2019.

What we did before the inspection

Before the inspection we reviewed the information we already held about the service in terms of notifications they had submitted to us. Notifications are information about events which providers are required by law to inform us about. We sought feedback from the local authority where the service is based.

The provider did not complete the Provider Information Return because they were not delivering any regulated activities when this was requested. This is information providers are required to send us with key information about the service, what it does well and improvements they plan to make. We took this into account in making our judgements in this report.

We used all of this information to plan our inspection.

During the inspection-

During the inspection we reviewed care files of two people who were receiving personal care, including care plans, risk assessments and records of care. We reviewed staff files including recruitment, training and supervision records. We also reviewed various meeting minutes, documents and policies relevant to the management of the service. We both with a manager and the registered manager.

After we had visited the office we spoke with relatives of two people who received a service. We also spoke with three care workers.

Overall inspection

Good

Updated 12 September 2019

About the service

Excellent Care Limited is a domiciliary care service providing personal care to 3 people aged 65 and over at the time of the inspection.

People’s experience of using this service and what we found

People received kind, compassionate care from well trained staff. Relatives told us staff had established positive relationships with their family members quickly and sensitively.

People were supported to stay safe from avoidable harm and risks. People were supported safely with their medicines.

People and their relatives were fully involved in assessing their needs and planning their care. Relatives told us the service was very flexible and responded promptly to any requests for change and feedback. Records showed people received their care as planned.

Staff told us they felt supported in their roles. Relatives told us their family members were supported by regular staff who knew them well. Staff had been recruited in a safe way and had received the training they needed to do their jobs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to maintain their relationships and with their social wellbeing. Relatives were confident any complaints would be responded to appropriately. There were systems in place to ensure people received appropriate end of life care if this became necessary.

Relatives and staff told us they felt the organisation was well run and managed. There were systems in place to monitor and improve the quality and safety of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was Good (published 15 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.