Asra House Residential Care Home

Updated 17 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 2 February 2022 and was announced. We gave the service 24 hours' notice of the inspection.

Updated 17 February 2022

About the service:

Asra House Residential Care Home providing care and support for up to 42 older adults living an Asian lifestyle. At the time of the inspection there were 42 people using the service.

Rating at last inspection:

Our last inspection report for this service was published on 22 June 2016 and the rating was ‘Good’.

Why we inspected:

This was a scheduled inspection based on the service’s previous rating.

People’s experience of using this service:

People benefitted from an outstanding responsive and well-led service. Care and support was tailored to meet people’s needs and to ensure flexibility, choice and continuity of care. People were involved in and consulted about all aspects of their care and support. People told us that staff had an excellent understanding of their social and cultural diversity, values and beliefs and how these might influence their decisions on how they wanted to receive care and support.

The home promoted understanding and a positive attitude towards different types of disability. Staff had opportunities for learning, development and reflective practice on equality and diversity, both individually and in teams, which influenced how the home was developed.

Arrangements for social activities were innovative, met people’s individual needs, and followed best practice guidance so people could live as full a life as possible. People organised events at the home themselves. Photographs throughout the home showed people taking part in a wide range of activities, events and celebrations throughout the year. The home had a key role in the local community and links with other community organisations which provided information and support to people.

The culture in the home focused high-quality, person-centred care. In 2018 the home won a major Department of Health sponsored care award for ‘outstanding excellence within their field of work’. Staff put people at the heart of the service and their views were at the core of home’s quality monitoring and assurance arrangements. Staff were motivated by and proud of the home. Continuous learning was embedded in the home’s culture.

People felt safe at the home and there were the systems and processes in place to safeguard them. People had risk assessments so staff knew how to keep them safe. The premises were safe for people. Regular safety checks were carried out on the environment and on the equipment used. There were enough suitable staff on duty to meet people’s needs. People were provided with their medicines in a safe way. All areas of the home were clean, fresh, and tidy. The provider and registered manager ensured lessons were learnt and improvements made when things went wrong.

People’s social care, healthcare and cultural needs were assessed prior to them moving into the home. They told us staff supported them to access health care services when they needed to. The staff team were well-trained and knew how to meet people’s individual needs. People told us they liked the food served. The kitchen catered for a range of dietary and cultural needs including vegetarian, halal, and diabetic. The home was purpose-built and provided people with spacious and accessible accommodation including a range of communal areas. Staff understood the importance of people consenting to their care and support.

The atmosphere in the home was warm and friendly. People experienced positive caring relationships with the staff team. Care workers assisted people in a kind and reassuring manner. People were encouraged to express their views and make decisions about their daily routines. They said staff helped them to maintain their independence. Staff treated people with dignity and respect. People were supported to maintain relationships with relatives and friends. Visitors were made welcome by staff and invited to events and celebrations.

For more information please see Detailed Findings below.

Follow up:

We will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated Outstanding.