13 February 2014
During a routine inspection
During our inspection we talked with the dentist and with the dental nurse who was assisting on that day. We spoke with three patients who had attended for consultations. They told us that it was easy to get an appointment at the surgery and that when necessary this could be arranged on the same day. One patient told us that they felt that the relationship with the practice was one of 'mutual respect' and that the practice took account of their particular dental history when treating them. Another patient told us that the dentist explained what was happening during treatment. They said that the dentist was kind and treated them with respect 'The dentist is good. I am happy ' I have never had any reason to complain'.
We looked around the surgery including the waiting and consulting rooms and saw the arrangements for the decontamination of reusable instruments. We saw that these conformed with the current guidelines.