The Ivy Medical Group Also known as Lambley Lane Surgery

Updated 6 February 2024

The Ivy Medical Group is an NHS GP practice with two sites located in Nottingham: Apple Tree Medical Practice and Lambley Lane Surgery. The practice was last rated Good (published 25 January 2018). The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment has been completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF). We carried out an announced on-site assessment on 6 March 2024 of 7 quality statements: Learning culture; Involving people to manage risks; Safe environments; Safe and effective staffing; Assessing needs; Delivering evidence-based care and treatment; Responding to people’s immediate needs. We assessed some but not all quality statements at this visit which means we use the ratings from the previous inspection to rate the key questions of safe, effective, caring, and well led. This assessment did not cover all parts of our SAF, therefore we have only updated scores and ratings for those areas which we have assessed. We will carry out future assessments to cover other parts of the Framework and will update our website with our findings. At the assessment we found the provider was forward thinking and proactive, striving to deliver a quality service to the registered patient population. There were effective systems in place to assess people’s needs and deliver evidence-based care and treatment. The practice took proactive safety netting measures in evaluating their triage system to ensure patients were not lost to follow up.

Updated 6 February 2024

The national GP survey showed that 53% of respondents described their overall experience of this GP practice as good, compared to a local average of 72% and national average of 71%. However, the majority of responses were positive about their care and treatment and marginally below the local and national averages. The practice reviewed feedback from the national patient survey and where possible acted on comments or suggestions made. Feedback submitted on NHS UK before and after our assessment was entirely positive about people’s experiences. The practice had an enthusiastic Patient Participation Group (PPG) who were actively involved with quality improvement projects. The PPG had a representative membership, one member of the group had learning disabilities, evidencing how the practice involved and interact with their patient population, promoting equality and diversity.