12 November 2021
During a routine inspection
The Glen Care Home is a residential care home providing personal and nursing care to 34 people aged 65 and over at the time of the inspection. The care home accommodates 52 people across three separate wings, each of which has separate adapted facilities.
People’s experience of using this service and what we found
People told us they felt safe and were happy with the service they received. They said staff were kind and they were treated well. Relatives we spoke to were also satisfied with the service. One told us, "I can't fault them, [Person] feels safe here. The staff are kind and hardworking."
Risks to people's safety were assessed however, more detailed guidance needed to be documented in some care plans. People received their prescribed medicines and medicines were managed safely. The service was clean and hygienic. COVID-19 government guidance was followed by staff. Infection control was well managed, and the home was clean and free from hazards. Staff assessed people's needs before they started using the service. People had been involved in the care planning process, and in identifying their support needs in partnership with staff.
The provider followed safe recruitment processes to ensure the right people were employed. Staff received an induction and ongoing training. There were enough staff to keep people safe.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff assessed any risks to people's health and wellbeing, and these were mitigated.
People and their relatives were happy with the way the service was managed and told us the manager was very approachable. People's views and opinions of the service were sought and acted on. The manager and staff team were committed to providing people with high-quality care. Staff reported good teamwork and found the manager supportive and open to ideas. The provider had systems in place to monitor the quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 05 May 2018).
Why we inspected
This was a planned inspection based on the previous rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.