Archived: Eureka Care Services

Updated 30 June 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2014 and to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection was announced and carried out by one inspector on 01 and 05 June 2017. We gave the provider 48 hours’ notice to ensure that they would be available to support us with our inspection and that staff were available to speak with us.

Prior to the inspection we asked the provider to complete a Provider Information Return (PIR). This is a form that requires them to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information we held about the service including statutory notifications. Statutory notifications include information about important events which the provider is required to send us.

During the inspection we spoke with three people who used the service, two staff members, and the provider. We viewed care records relating to two people’s care and support and we also reviewed records relating to the management of the service including employment records, auditing tools and training and development records.

Updated 30 June 2017

This inspection was carried out on 01 and 05 June 2017 and was announced. This was the service's first inspection since registering with the Care Quality Commission on 05 September 2016.

Eureka Care Services Ltd provides personal care for people living in their own homes. At the time of the inspection seven people were receiving a service from them.

The service had a manager who was registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. On this occasion the registered manager was also the provider.

People told us they felt safe and their individual risks were assessed and managed. There were sufficient staff to meet people’s needs but not all staff had undergone rigorous employment checks prior to working in the service. Staff were not required at the time of inspection to administer medicines to people.

People were supported by staff who had received appropriate training and development that was supported by a thorough induction and on going training. People’s consent had been sought before care was offered and the staff were familiar with the principles of the Mental Capacity Act 2005. People were assisted to eat and drink enough to maintain a healthy diet and health professionals were contacted on people’s behalf if needed.

People told us they were treated with dignity and respect and were involved in planning and reviewing their care. People felt their views were listened to and staff supported them as individuals. Their confidentiality was promoted as records were held securely.

People received personalised care that met their needs and there was effective communication between staff and the management team to help ensure staff had up to date information about people. People were supported with interests important to them and staff adapted their style of social interaction with people based on their individual needs. There had been no complaints to review but people knew who to speak with if they had a complaint.

There were systems in place to monitor the quality of the service however these at the time of inspection had not been effectively utilised. These were being developed further to support a planned increase in the number of people who used the service. People’s care records lacked detail about the person, and were not updated when people’s needs changed. People knew the registered manager and told us they felt the service was well run. Staff were very positive about the registered manager.