3 February 2014
During a routine inspection
Patients did not say they had received specific information about how to complain or if they could look at their records, when they arrived at the hospital. However, they said that they were kept updated on what was happening to them, the treatment planned and their care plan in place. They told us staff were kind, caring and would do whatever was needed to help them. Patients said they felt safe and that they felt able to raise any concerns with the staff. Staff had a good understanding of their role to ensure patients were safe.
Patients who used the service, staff and visitors were protected against the risk of unsafe or unsuitable premises.
People were cared for, or supported by, suitably qualified, skilled and experienced staff.
Records of care and treatment were seen to be easy to use and accurate. Storage of personal medical information was secure to ensure the confidentiality of people using the service.