Archived: St Mary's Hospital

Staff we spoke with were aware of the need to respect the person's confidential and personal information. One patient described the staff as 'marvellous'.

The patient and staff were confident that any issues or concerns would be addressed and resolved.

We saw the hospital was clean and hygienic. People who used the service, staff and visitors were protected against the risks of unsafe or unsuitable premises.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

The management of the service monitored the quality of the service provided and took appropriate action where needed to ensure that a quality service was provided.

Confidentiality was respected and this was confirmed by people who used the service. Staff we spoke with were aware of the need to respect the person's confidential and personal information.

We asked people who used the service what they would do if they had any concerns and they told us they would speak to the staff or the ward manager. They were confident that the ward manager and staff would address any issues and resolve them immediately. One person told us 'I am really well looked after, I feel very safe and cared for'.

Through observations we found that the hospital was clean and hygienic. People we spoke with who used the service were full of praise for the cleanliness of the hospital. We were told 'they are always busy cleaning and it always looks lovely' and 'the hospital is clean everywhere, I have no concerns about hygiene here'.