Archived: 73 Repton Road

73 Repton Road is a care home providing personal care support and accommodation for to up to 5 adults with mental health and complex needs including dual diagnosis. At the time of the inspection, 5 people were using the service.

People’s experience of using this service and what we found

People told us they felt safe. Staff knew what action to take if they had any concerns. Risks to people were assessed and safely managed. Accidents and incidents were managed and acted on in a timely manner. Medicines were stored, administered and managed safely. There were enough staff to support people safely. Safe recruitment practices were in place. People were protected from the risk of infection.

Staff were supported through training and supervision. People's needs were assessed, to ensure they could be safely met. Staff understood the requirements of the Mental Capacity Act 2005 (MCA). People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to maintain a healthy diet and had access to health care professionals when required.

People told us staff were kind and respected their dignity and independence. Care records were reflective of individuals needs and preferences. People were aware of the complaints procedures and knew how to raise a complaint. The provider had effective quality assurance systems in place to monitor the quality and safety of the service on a regular basis. The provider worked in partnership with health and social care professionals to ensure people's needs were planned and met.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 21 November 2017)

Why we inspected

This inspection was prompted by a review of the information we held about this service.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link 73 Repton Road on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

73 Repton Road is a rehabilitation and recovery residential care home which offers support for up to five adults with mental health and complex needs including dual diagnosis. At the time of our inspection the home was providing support to five people. The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe and staff treated them well. There were safeguarding policies and procedures in place and staff knew how to report concerns appropriately. Assessments were conducted to assess levels of risk to people’s physical and mental health and these were reviewed regularly. There were arrangements in place to deal with emergencies. There were safe recruitment practices in place and appropriate numbers of staff to meet people’s needs.

Medicines were stored, managed and administered safely. Staff new to the home were inducted into the service appropriately. Staff received appropriate training, supervision and support. People were supported to meet their nutritional needs. People had access to health and social care professionals when required. People were provided with appropriate information and were supported to make choices available to them. People told us they were consulted about their support needs.

There were systems in place which ensured the service complied with the Mental Capacity Act 2005 (MCA 2005). This provides protection for people who do not have the capacity to make decisions for themselves. People were treated with respect and their support needs and any risks associated with their care and support were identified, assessed and documented within their care plan. People were provided with information on how to make a complaint. People were asked for their views about the service to help drive improvements. There were systems in place to evaluate and monitor the quality of the service provided.