10, 23 October 2013
During a routine inspection
People had many positive comments to make about the care they received. Their comments included, 'I'm very pleased with the service' and 'they are very helpful and always ask if there's anything they can do'.
The agency had appropriate arrangements in place to support people with their medication if they needed this. One person said, 'I get all the help I need with my medicines.'
The agency had a good system for managing the training needs of care staff. This meant staff received all the required training before they started work and there was refresher training provided when this was needed.
The provider had a clear system for checking the quality and safety of the service, and this included asking people for their views.