We spoke with four people who had received treatment on the day of our visit. They all said they were happy and satisfied with the care and treatment they had received. They told us that they were given sufficient information about their treatment and costs. They said on each visit any changes to their medical history were checked. They commented that appointment times were flexible and their appointments were not rushed. We saw that medical records were well maintained and people's information were kept up to date and reviewed. We observed that appointment times were staggered to ensure that people were given adequate time for appointments. People said staff were approachable, polite, welcoming, respectful, caring and reassuring. They felt that their privacy and confidentiality were promoted.We observed positive interactions between staff and people using the service.
People told us they were aware of the complaints procedure. They said if they had any concerns or complaints they would raise them with the practice manager.
People said the surgery was kept clean. We saw that systems were in place to promote this and prevent risks of cross infection.
We spoke to the practice manager, three dentists and three nurses during the inspection. We saw that staff were suitably qualified and trained to deliver care. We saw that improvements were required to recruitment practices to safeguard people.