Cherry Tree House Residential Home

Updated 3 November 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 2 inspectors.

Service and service type

Cherry Tree House Residential Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Cherry Tree House Residential Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

We reviewed the information we held about the service and the statutory notifications we had received since our last inspection. Statutory notifications are information the provider is required to send us.

We used all this information to plan our inspection.

During the inspection

We spoke with 7 people and 3 care staff. We also spoke with the registered manager, deputy manager and the provider’s operational manager.

We reviewed the care documentation of 4 people, looked at medicines administration and records, checked staff recruitment documentation and reviewed other documentation relevant to the running of the service.

Following our inspection, the registered manager sent us information relating to residents meetings, staff meetings and staff training and supervision.

Updated 3 November 2023

About the service

Cherry Tree House Residential Home (Cherry Tree House) is a care home for people who are frail or who have a health condition which requires them to need accommodation and support with personal care. The service has accommodation for up to 20 people, set over 2 floors. It has a communal dining room and two lounge areas as well as a good-sized level garden. At the time of our inspection 16 people were living at Cherry Tree House.

People’s experience of using this service and what we found

We found there was a positive culture within the service. Without exception, everyone said they were happy living at Cherry Tree House. Staff showed kind and compassionate care towards people and there were sufficient staff so people did not have to wait to receive their care.

People were kept safe by staff as they understood the risks people faced and how to mitigate these. Staff put their training into practice to help ensure people were kept free from harm. Where staff suspected abuse may have occurred they knew how to report this.

People lived in an environment that was checked for its safety. It was clean, hygienic and well maintained.

People received the medicines they required and staff followed good medicines practices. Medicines were reviewed when needed by health care professionals and documentation updated as necessary.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well managed and people told us they felt comfortable approaching staff members and the registered manager if they needed assistance.

People felt involved in the running of the service through meetings and surveys. They told us their family members could visit at any time and that they could offer suggestions or ideas. Equally, staff felt supported and told us they felt comfortable speaking up in staff meetings. They said they received the training they required and had the opportunity to speak with their line manager regularly.

The registered manager had good governance arrangements in place and she worked with external agencies to help ensure the standard of care people received was good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (report published 15 September 2017).

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding.

This was a focused inspection which looked at the key questions of Safe and Well-led. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained Good based on our findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Cherry Tree House Residential Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.