8 June 2021
During an inspection looking at part of the service
Bryan Wood is residential care home providing personal and nursing care to 27 people aged 65 and over at the time of the inspection. The service can support up to 45 people.
People’s experience of using this service and what we found
People received their medicines as prescribed. Systems were in place to maintain people's safety and protect them from abuse. Risks were identified, appropriate control measures were implemented, and the safety and cleanliness of the environment was maintained. Systems were in place to recruit staff safely and there were adequate staffing levels in place to meet people’s needs.
Systems were in place to monitor the quality and safety of the service and drive improvement. However, oversight of staff training had not been effectively managed. We have made a recommendation about this. There was no registered manager. The service was run by a manager and supported by a regional manager. The provider had oversight of the service. Staff morale had not always been positive; steps were taken to improve this.
People’s feedback was used to make decisions about the running of the service. Links were developed with organisations to ensure outcomes were achieved for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 4 September 2018).
Why we inspected
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
The inspection was prompted in part due to concerns received about the management of the service. A decision was made for us to inspect and examine those risks.
As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
We have found evidence that the provider needs to make improvement. Please see the well-led section of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Bryan Wood on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.