Archived: Cedar Grange

Due to people who lived in the home having a variety of communication needs we were not able to speak directly with everyone. During the day we sat with people who used the service, observed their daily activities and observed interactions between people who lived at the home and staff. We spoke with the manager and three members of staff. We reviewed documentation, including three care plans.

We checked the care records for three people who lived at the home and saw that they had been updated consistently so that staff had current information about the people they supported. We saw positive interactions between people who lived at the home and staff.

There were systems in place to promote the safe administration of medication; this ensured that people received the right medication at the right time.

The home was clean and well maintained. Quality audits had been carried out to monitor that systems in the home were being followed consistently and that people received safe and appropriate care.

Staff had been employed following robust recruitment procedures; this ensured that only people considered suitable to work with vulnerable people had been employed. Staff had received appropriate training.

At this inspection we reviewed the information held at the home and spoke to the registered manager, the quality manager, two members of staff, two people who lived at the home and a relative. This was to help us reach a decision about the improvements made by the home. We found that they were now compliant with the outcomes assessed.

We observed that staff treated people who lived at the home with respect. The interactions that we saw during the serving of lunch promoted privacy and dignity and people were encouraged and assisted to eat their meals.

The people we spoke with told us that they were satisfied with the care they received. They told us that staff were polite and that they were confident they would help with any concerns or queries they had. The relative we spoke with told us that they were kept informed of any matters pertaining to their relatives care and that they were always made welcome at the home.

We observed that there were sufficient numbers of staff on duty to meet the needs of people who lived at the home.

We checked a variety of records and found that these were complete and had been kept up to date. This meant that staff had up to date information available to ensure that they provided appropriate care.