24 March 2022
During an inspection looking at part of the service
ACAH limited is a domiciliary care agency, providing personal care to people in their own homes. At the time of inspection, 20 people were using the service. Only 14 people were receiving personal care.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Risks to people’s safety were assessed and details around the care they required were documented. People felt safe using the service.
Safe recruitment practices were followed, and there were enough staff employed to meet people’s needs.
Medicines were administered safely.
People told us staff wore personal protective equipment (PPE) as required, and staff were trained in infection control.
Staff were given the training and support they required to carry out their roles.
When required, people received the support they needed with nutrition, hydration, and healthcare needs.
Audits and checks took place to ensure that standards were high, and any mistakes were found and resolved.
The registered manager understood their responsibilities, and worked in an open and transparent way. People and their relatives knew how to contact them if required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement (published 11 March 2020).
Why we inspected
This was a focused inspection based upon the providers previous rating of requires improvement. We undertook a focused inspection to review the key questions of Safe, Effective, and well-led only.
The overall rating for the service has changed from requires improvement to good, based on the findings of this inspection.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.