Croft House Care Home

Updated 16 June 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by 2 inspectors and an Expert-by-Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Croft House Care Home is a 'care home'. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Croft House Care Home is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was not a registered manager in post. A manager was in post and had submitted an application to register. We are currently assessing this application.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals including local Healthwatch who work with the service. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

We used all this information to plan our inspection.

During the inspection

We spoke with 4 people who lived in the home and 6 family members. We also spoke with the manager of the service, the regional director, a quality excellence partner, an activities co-ordinator and 6 care support workers. We reviewed a range of records. This included 4 people's care plans, 4 staff recruitment files and a variety of records relating to the management of the service, including audits, reviews and policies and procedures.

Updated 16 June 2023

About the service

Croft House Care Home is a residential care home providing personal and nursing care for up to 68 people. Croft House Care Home accommodates 46 people across three separate floors, each of which has separate facilities. One of the floors specialises in providing care to people living with dementia, the second specialises in nursing care and the third provides residential care.

People’s experience of using this service and what we found

People told us they felt safe and staff were caring and supportive. There were enough staff on duty and they had been recruited through a robust process. The care environment was warm and welcoming and people’s rooms were personalised to their tastes. The home was clean and there was a plan in place identifying improvements and refurbishment to the facilities where required.

There was effective management oversight of the service and quality monitoring systems were in place. Care was person-centred and people were involved in expressing their views about the overall quality of the service. Staff, people and relatives were complimentary about the management team. They were approachable, supportive and informative and had created a culture of effective teamwork.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 6 July 2022).

Why we inspected

We carried out this inspection based on information shared with us through our enquiries system about care and support for people and appropriate staffing levels. We also needed to follow up on our last inspection where the service was rated overall as requires improvement.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.