19 February 2014
During a routine inspection
We spoke with four people who used the service and one person told us, 'I have enjoyed every minute of it since I came here. The staff are wonderful. I hope to enjoy the rest of my time here'. Another said, 'If you call them (the staff) they come right away'.
We spoke with two relatives who were at the home on the day of the visit. One relative said, 'The staff are wonderful. When we walk in we see them having a bit of a laugh with my X'.
There was evidence of a significant amount of partnership working with other agencies. Communication between services was good and letters, recommendations and care plans were followed by staff.
The building was clean, warm and accessible. We saw maintenance records and appropriate health and safety and fire safety checks.
We spoke with three staff members and looked at three staff files. There was evidence of a thorough induction and appropriate staff support through on-going training and supervision.
The home had a complaints procedure and guidance and complaints were followed up appropriately.