• Care Home
  • Care home

Moorside Hall

Overall: Good read more about inspection ratings

Wyresdale Road, Lancaster, Lancashire, LA1 3DY (01524) 69901

Provided and run by:
Ashmoor Health Care Limited

Important: The provider of this service changed - see old profile

Latest inspection summary

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Background to this inspection

Updated 26 May 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 1 inspector and 1 Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Moorside Hall is a ‘care home’ with nursing care. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided, and compliance with regulations.

At the time of our inspection the registered manager had just left. There was a new manager in post who had applied to register with CQC.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 5 people who lived in the home, the relatives of 4 people and 9 members of staff. We spoke with the manager and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We looked at the care records of 3 people and medicine records for 6 people. We looked at recruitment and training records and a range of records relating to governance and records related to the safety of the premises.

Overall inspection

Good

Updated 26 May 2023

About the service

Moorside Hall is a nursing home providing accommodation and nursing care for up to 22 people. At the time of our inspection there were 15 people living in the home. The home is an extended adapted property with bedrooms on two floors, near Williamson's Park in Lancaster. There is a lift and a stair lift.

People's experience of using this service and what we found

People told us, and their relatives confirmed, they felt safe in the home. People were protected from abuse and avoidable harm because the providers' safeguarding policies were understood and followed by staff. People were supported by enough staff who told us they had time to care for people in person-centred ways. People received their medicines as prescribed from trained and qualified staff.

People were protected from environmental risks, including fire and legionella because the provider ensured safe systems were maintained and equipment had been checked and serviced regularly.

People living in the home and their relatives praised the person-centred culture of the home. Staff and leaders were committed to achieving high-quality care. People received care which promoted their independence from staff who were proud to work in the home.

The management team had robust governance systems in place to monitor the quality of care and care practice.

People and their relatives felt fully engaged with things going on the home and were able to raise anything they wished with the staff and leaders.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection

The last rated inspection for this service was good. (Published 17 April 2018). The rating at this inspection has remained the same.

Why we inspected

This inspection was prompted by a review of the information we held about this service. This was a focused inspection looking at the key questions of Safe and Well-Led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.